Pre-owned Rocker
Returns & Refunds 3.1. Returns Policy
Returns are accepted within 14 days of delivery (the "cooling-off" period) for unused, undamaged items in original packaging, with tags and proof of purchase Certain hygiene-sensitive items (e.g., feeding accessories, teethers) and sale or clearance items are non-returnable unless defective
3.2. Defective or Incorrect Items
If the item is defective, damaged, or incorrectly shipped, customers must report the issue within 7 days of receipt. Baby Bumpz will cover return shipping and offer a refund or exchange.
3.3. Refund Processing
Approved refunds are processed to the original payment method within 5 to 10 business days. Customers will be notified via email once completed, but actual posting timelines may vary based on the bank or payment provider.
3.4. Return Shipping Costs
If the return is due to a change of mind, customers are responsible for return shipping costs, and these costs are non-refundable (i.e., deducted from the refund).
For defective or incorrect items, Baby Bumpz covers return shipping or provides a prepaid label.
Exchanges & Store Credit
Customers may request an exchange for the same item (subject to availability) or opt for store credit if preferred.
Store credit may be used toward a future purchase and is valid for six months from issuance.